Overwhelmed by the commencement workload? Stuck on technical constraints? We can help!
Dedicated Customer Support
We know how important it is to have fast, expert support when dealing with frontline commencement issues. The Tassel Turner team acts not only as your technology partner but your colleagues who are equally invested in the success of your graduation.
Extensive support options to cover all your needs...
From planning and implementation through all phases of your operations, we'll be there to answer questions, lighten your workload, and find solutions to organizing your commencement no matter the challenge.
| Customer Support Options | Details |
|---|---|
| Correspond with our specialists by email | |
| Telephone | Call with our specialists on the phone between 9:00 AM - 5:00 PM (for US time zones) |
| Chat Applications | Connect with our specialists using Microsoft Teams, Slack, Google Meet, WhatsApp, and other teleconferencing services |
| Ticket Tracking | Create support tickets with our specialists to record and track the progress and resolution in a standard format |
| General Support Options | Details |
|---|---|
| Video Tutorials | Access online video tutorials on using the platform, or request a custom tutorial to explain a workflow or feature use case |
| Online Documentation | Access documentation on the admin portal including user manuals, guides, factsheets, and technical specifications |
| Automatic Upgrades | Platform upgrades are performed automatically on a scheduled release cycle without requiring any user intervention |
| Training Options | Details |
|---|---|
| Online Training | Schedule online training sessions with our specialists to answer your questions and walk through how to use platform features |
| On-Site Training | Request an on-site training session with our specialists or on-the-ground operational support during your commencement events |
Tassel Turner is already easy to use, but we're here to help whether you need onboarding, training, coaching, or platform configuration guidance.