From planning and implementation through all phases of your operations, we'll be there to answer questions, lighten your workload, and find solutions to organizing your commencement no matter the challenge.
|Customer Support Options
|Correspond with our specialists by email
|Call with our specialists on the phone between 9:00 AM - 5:00 PM (for US time zones)
|Connect with our specialists using Microsoft Teams, Slack, Google Meet, WhatsApp, and other teleconferencing services
|Create support tickets with our specialists to record and track the progress and resolution in a standard format
|General Support Options
|Access online video tutorials on using the platform, or request a custom tutorial to explain a workflow or feature use case
|Access documentation on the admin portal including user manuals, guides, factsheets, and technical specifications
|Platform upgrades are performed automatically on a scheduled release cycle without requiring any user intervention
|Schedule online training sessions with our specialists to answer your questions and walk through how to use platform features
|Request an on-site training session with our specialists or on-the-ground operational support during your commencement events
Tassel Turner is already easy to use, but we're here to help whether you need onboarding, training, coaching, or platform configuration guidance.