From planning and implementation through all phases of your operations, we'll be there to answer questions, lighten your workload, and find solutions to organizing your commencement no matter the challenge.
|Customer Support Options||Details|
|Correspond with our specialists by email|
|Telephone||Call with our specialists on the phone between 9:00 AM - 5:00 PM (for US time zones)|
|Chat Applications||Connect with our specialists using Microsoft Teams, Slack, Google Meet, WhatsApp, and other teleconferencing services|
|Ticket Tracking||Create support tickets with our specialists to record and track the progress and resolution in a standard format|
|General Support Options||Details|
|Video Tutorials||Access online video tutorials on using the platform, or request a custom tutorial to explain a workflow or feature use case|
|Online Documentation||Access documentation on the admin portal including user manuals, guides, factsheets, and technical specifications|
|Automatic Upgrades||Platform upgrades are performed automatically on a scheduled release cycle without requiring any user intervention|
|Online Training||Schedule online training sessions with our specialists to answer your questions and walk through how to use platform features|
|On-Site Training||Request an on-site training session with our specialists or on-the-ground operational support during your commencement events|
Tassel Turner is already easy to use, but we're here to help whether you need onboarding, training, coaching, or platform configuration guidance.